Tools, equipment & books

Unused tools, equipment and books in their original, unopened packaging can be returned within 30 days of delivery. Please contact us first with your order number so we can confirm the return and send instructions.

Food & ingredients

For food-safety reasons we can’t accept returns of food products and ingredients unless they arrive damaged, defective or are not what you ordered.

Damaged, defective or incorrect items

If an item arrives damaged, is defective or isn’t what you ordered, contact us within 7 days of delivery with your order number and photos. We’ll arrange a replacement or a refund at no cost to you.

Non-returnable items

• Opened or used food products and ingredients
• Special-order and custom-sourced items
• Gift cards
• Items marked as final sale or clearance

Refunds

Once we receive and inspect your return, we’ll email you to confirm. Approved refunds go back to your original payment method. Your bank or card issuer may take a few business days to show the credit.

Return shipping

Unless the return is due to our error or a damaged item, return shipping costs are the customer’s responsibility. Original shipping charges are non-refundable.