Customer care

Shipping & delivery

We ship professional culinary supplies to every province and territory in Canada, packed with the care your ingredients deserve.

Canada-wide

Delivery to all provinces and territories.

Quick dispatch

In-stock orders are usually packed within 1–2 business days.

Weather-aware

Heat-sensitive items are packed and timed for the season.

Tracked

You’ll receive tracking by email as soon as your order ships.

Where we ship

We ship to addresses across Canada, including rural and northern communities. Some remote areas may take longer or carry an additional carrier surcharge, which is shown at checkout.

Shipping rates

Shipping costs are calculated at checkout based on your delivery address, the weight and size of your order and the service you choose. You’ll always see the full shipping cost before you pay.

Processing & delivery times

In-stock orders are usually packed and dispatched within 1–2 business days. Once shipped, delivery times depend on the carrier and your location. Most orders to major Canadian cities arrive within 2–7 business days.

If an item is on back-order or special order, we’ll let you know the expected timing before it ships.

Chocolate & temperature-sensitive products

Chocolate, cocoa butter, some fats and certain decorations can be damaged by heat. During warm months we pack these items with insulation and may hold shipments so they don’t sit in a depot over a weekend. Frozen products, where offered, may only be available in selected areas.

Ordering chocolate in summer? Please make sure someone can bring your parcel inside promptly when it arrives.

Tracking your order

As soon as your order ships you’ll receive an email with tracking details. You can also see order status any time in your account.

Damaged or missing items

If anything arrives damaged or a parcel goes missing, contact us within 7 days of delivery with your order number and photos of the packaging and items. We’ll make it right.

Trade & wholesale shipments

Larger trade orders may ship by freight. We’ll confirm delivery details with you before dispatch. Learn more about trade accounts.