Culinary Supplies (“we”, “us”) operates culinarysupplies.ca. We handle personal information in line with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.

Information we collect

• Orders: your name, email, phone number, billing and shipping addresses and the products you buy.
• Accounts: your login details and order history if you create an account.
• Trade applications and messages: business details and anything you send us through our forms or by email.
• Technical data: basic information such as your IP address, browser type and pages visited, collected through cookies and server logs.

Payment card details are entered directly with our payment processor and are never stored on our servers.

How we use it

• To process, ship and support your orders, including returns and refunds
• To manage your account and trade account
• To answer your questions and sourcing requests
• To prevent fraud and keep the site secure
• To improve our website and product range
• To send marketing emails, but only if you opt in. You can unsubscribe at any time.

Who we share it with

We never sell your personal information. We share it only with service providers who help us run the store, such as payment processors, shipping carriers, our website host and email providers, and only as needed for them to do that work. Some of these providers may store data outside Canada, where it may be subject to local laws.

Cookies

We use cookies to keep your cart and login working, remember your preferences and understand how the site is used. You can block or delete cookies in your browser, but parts of the store, such as the cart and checkout, may not work without them.

How long we keep it

We keep order records for as long as needed for tax, accounting and legal purposes. Other information is kept only as long as it is useful for the purpose it was collected for.

Your rights

You can ask to see, correct or delete the personal information we hold about you, or withdraw your consent to marketing, at any time. To make a request, contact us. If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner of Canada.

Security

Our site uses encrypted (HTTPS) connections, and we limit access to personal information to the people who need it. No system is completely secure, but we take reasonable steps to protect your data.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.